This Refund and Cancellation Policy applies to the posting fees paid on RenTNads for our Basic and Premium plans. Please read this along with our Terms and Conditions.

1. Nature of the Fee

The amount paid for a standard plan is a one-time posting fee that gives your ad visibility on RenTNads for the plan's validity period. It is not a subscription, and it is not a commission or brokerage on any rental, lease.

2. When Your Ad Goes Live

For paid plans, your ad goes live as soon as your payment is successfully confirmed through Razorpay. Because the service (ad visibility) begins immediately on successful payment, the posting fee is generally non-refundable once your ad has gone live.

3. When a Refund Applies

• If an amount is deducted from your payment method but your ad does not go live due to a technical or payment gateway error, we will either activate your ad manually or refund the deducted amount. if the manual activation fails.
• If you are accidentally charged more than once for the same ad due to a duplicate transaction, we will refund the duplicate amount.
• Refunds are not provided simply because you change your mind after your ad has gone live, or because your property gets rented, leased before the validity period ends -- in that case you can request early removal of the ad instead (see below), but the posting fee already paid is not refunded.

4. Cancelling or Removing an Ad Early

If your property is rented, leased before your ad's validity ends, you can request that we take the ad down early. Send your ad's reference ID (shown on your dashboard and in your posting confirmation) through a WhatsApp message to our helpdesk support, and we will remove the ad. This does not entitle you to a refund of the posting fee already paid, since the fee covers the ad's processing and its availability for the chosen validity period, not a guaranteed usage duration.

5. Renewal of Ads

Renewing an expired ad requires choosing a plan again and completing payment, and is treated as a new posting fee -- the same refund conditions in this policy apply to renewal payments.

6. How to Request a Refund

To request a refund under the conditions above, contact us at admin@rentnads.com or message on WhatsApp with your ad's reference ID and the Razorpay payment/transaction ID. Approved refunds are processed back to the original payment method through Razorpay, and typically reflect within 5-7 business days, depending on your bank or payment provider.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.